Support
Write to howsmybalance@gmail.com. A real person reads it, and you will get an answer within a few days.
Common things
The confirmation code has not arrived
Check the spam folder first. The code is valid for 30 minutes, and the app can send a new one. If nothing arrives after two tries, email us.
I forgot my password
Tap “Forgot your password?” on the login screen. A code arrives by email and lets you set a new one.
I do not have the app on a phone
You do not need one. Open the app in your browser, make an account, and use it there. If you install the Android app later, log in with the same email and everything is already there.
I changed phone
Install the app on the new phone and log in with the same email. Your entries come down from your account. Receipt photos stay on the old phone, so save a backup first if you need them.
How do I cancel the subscription?
In the Google Play app: Payments and subscriptions → Subscriptions → How's My Balance → Cancel. You keep access until the paid period ends, and your data stays exportable afterwards.
How do I get my data out?
Reports → Export as a spreadsheet for one report, or More → Backup & restore for an encrypted copy of everything.
Deleting your account
In the app: More → Settings → Delete my account. It erases everything, on the phone and in the cloud, straight away. See deleting your data for the details.
Write to us
No account needed. Tell us the email address to answer on, and what happened.